Personal Assistant
The closing date is 23 November 2025
Here at The National Institute for Health and Care Excellence (NICE) we are passionate about the work we do and proud of the impact we make. We exist to help improve the quality, sustainability and productivity of health and social care in England. As an organisation we all collaborate to achieve the same goal through empowering our workforce to do great things. We put your individual health and wellbeing at the forefront, offering you a great place to work, good benefits, and flexible arrangements, all within a supportive, friendly and inclusive environment.
We are looking for an experienced Personal Assistant to support the Chief Information Officer, providing operational support and coordinating a range of activities across the Directorate. This is a busy and varied role that requires someone with exceptional organisational skills, a proactive attitude and the ability to communicate effectively.
This role will be hybrid, the majority of the role can be undertaken from home, with a base office location of either Manchester or London assigned. The majority of the team are Manchester based.
There will be 2 rounds of interviews; the first round will be a formal panel interview and then shortlisted candidates will be invited to a second round which will be with the Chief Information Officer. Both will be held virtually.
Main duties of the job
The PA will be part of the Digital, Information and Technology (DIT) Directorate providing operational support and coordinating a range of activities, this includes:
* Providing administrative support and diary management to the Chief Information Officer (CIO), including coordinating and scheduling meetings, preparing papers, reviewing minutes/papers to identify actions, booking and managing travel.
* Proactively managing the CIO's mailbox, identifying actions and follow‑ups, re‑directing enquiries and responding to emails.
* Coordinating activities for the CIO and DIT Senior Team such as action management, supporting corporate reporting, managing important recurring meetings and other key directorate meetings.
* Managing, coordinating and providing secretariat for meetings as required for the directorate.
* Coordinating communications for the Senior Team within the directorate.
Please refer to the job description for a full list of duties and responsibilities.
About us
The Digital, Information and Technology (DIT) Directorate (DIT) is an 80‑person strong team that develops and maintains the digital infrastructure powering NICE. The team maintain and secure the digital services that support all NICE, not only the internal systems but also the website and digital systems that our external stakeholders rely on. The Business Operations Team is a team of 5, who support the DIT directorate in ensuring their smooth operation; the team supports a wide range of activities, including administrative support, governance and compliance, as well as financial planning and procurement functions. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. Our benefits include:
* Generous NHS Pension – Secure your future with one of the most rewarding pension schemes in the UK.
* Flexible Working – Enjoy a healthy work‑life balance with options like remote working, compressed hours and flexible start/finish times.
* Exclusive Discounts – Save on shopping, dining and more with a Blue Light Card.
* Time to Recharge – Start with 27 days’ annual leave plus Bank Holidays.
* Inclusive Staff Networks – Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more – we celebrate diversity.
* Tailored Development – Grow your career with personalised learning and development opportunities.
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
Please see job description attached for full list of responsibilities.
Person Specification
Experience
* Please outline your specific experience in providing comprehensive PA (personal administration) support to senior staff. Please include information on your main duties, as well as your experience of providing email and diary management. Please ensure that you provide examples.
Experience
* Please provide examples of your experience in planning and managing meetings, including agenda preparation, minute‑taking and action follow‑up.
Experience
* Please outline your experience of working in a fast‑paced environment, where you managed multiple tasks and changing priorities.
Experience
* Please outline your specific experience in managing your senior stakeholder’s deadlines and actions, as well as your experience of producing reports, briefing papers, or presentations for senior stakeholders.
Skills
* Are you proficient in using Microsoft Office applications (Word, PowerPoint, Outlook, Teams, SharePoint) – please outline your level of knowledge and relevant experience.
Experience
* Do you have experience of developing or improving administrative process or policies? If so, please provide examples.
Experience
* Have you ever coordinated communications or acted as a point of contact for senior leadership internally and externally? If so, please outline your experience in this area with examples.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employment types: Full‑time, Part‑time, Flexible working, Compressed hours.
NICE – The National Institute for Health and Care Excellence
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