Overview
UrbanChain is looking for a dynamic and results-driven professional to lead client engagement. This role offers an exciting opportunity to shape client relationships and contribute to the growth of the business. If you thrive in a fast-paced environment and are passionate about delivering outstanding client service, we encourage you to apply.
As a Key Account Manager at UrbanChain, you will be responsible for managing and growing relationships with key clients. You will play a critical role in ensuring client satisfaction, driving retention, and identifying new business opportunities. Alongside core account management responsibilities, this role requires basic quantitative capability — enabling you to interpret client data, understand commercial performance, work with pricing/consumption data, and communicate insights confidently.
Working closely with internal teams, you will develop and implement strategies that align with client needs and business objectives.
Key Responsibilities
* Identify and capitalize on opportunities for upselling and cross‑selling additional UrbanChain products and services.
* Collaborate with internal teams, including sales, marketing, billing, and product development, to deliver tailored client solutions.
* Monitor client data, market trends, and industry developments to identify areas for growth and innovation.
* Review client consumption profiles and simple cost/benefit models to guide account strategy.
* Prepare and present detailed reports on client activity, satisfaction, and business impact to senior management.
* Support business development efforts by leveraging key client relationships for referrals and expansion.
* Ensure seamless onboarding and ongoing management of key accounts.
* Work closely with cross‑functional teams to optimize service delivery and operational efficiency.
* Maintain up‑to‑date knowledge of UrbanChain’s offerings to provide expert guidance to clients.
* Travel locally and nationally as required to strengthen client relationships.
Reporting Structure
This role reports into the Key Account Lead and coordinates closely with Growth, Marketing, product and billing teams.
* Mentor and support junior client managers, providing guidance and sharing best practices.
* Contribute to the development of client management strategies and best‑in‑class service models.
* Promote a client‑centric culture within the team, fostering collaboration and innovation.
* Encourage data‑driven decision‑making within the client management function by supporting adoption of simple analytical tools and approaches.
Key External Stakeholders
This role is expected to own and nurture external stakeholder relationships with key clients, partners, and industry contacts.
Development Expectations
UrbanChain is expecting a dynamic and client‑focused senior to lead UrbanChain client engagement charge. As the Key Account Manager, you will be responsible for gathering feedback from key accounts, developing UrbanChain’s client relationship management strategies. Personal growth in this role will lead to progressing advanced client management technical skills and enhancing a collaborative and client‑centric culture growth.
Commercial
* Drive client account growth and ensure high client retention.
* Use data‑led insight to recommend commercial actions (e.g., consumption trends, tariff impacts, risk indicators).
Operational
* Execute client management strategies effectively.
* Handle client inquiries via phone, email, and other channels.
* Resolve client issues in a timely and effective manner.
* Provide support to the Client Managers as needed.
* Ensure accurate interpretation and communication of client consumption, billing, and pricing information.
People
* Support team members in achieving their goals.
* Key Responsibilities
* Collaborate with internal teams, including sales, marketing, billing, and product development, to deliver tailored client solutions.
* Monitor client data, market trends, and industry developments to identify areas for growth and innovation.
* Review client consumption profiles and simple cost/benefit models to guide account strategy.
* Prepare and present detailed reports on client activity, satisfaction, and business impact to senior management.
* Support business development efforts by leveraging key client relationships for referrals and expansion.
* Ensure seamless onboarding and ongoing management of key accounts.
* Work closely with cross‑functional teams to optimize service delivery and operational efficiency.
* Maintain up‑to‑date knowledge of UrbanChain’s offerings to provide expert guidance to clients.
Education & Experience
* Bachelor’s degree in Business, Marketing, Economics, Data/Analytics, or a related field (preferred).
* Proven experience in key account management, client management, billing, or a similar role within the energy, technology, or sustainability sector.
* Demonstrated success in managing high‑value client relationships and driving revenue growth.
* Comfort working with numbers: able to interpret datasets, create basic forecasts, analyse trends, and explain financial implications to clients.
Competencies
* A strong focus on delivering exceptional client experiences.
* Ability to develop and maintain strong, trust based relationships.
* Capability to align client needs with business goals for mutual success.
* Basic Quantitative Analysis: Comfortable using Excel or similar tools
* Able to manipulate datasets, spot trends, and sanity check calculations
* Able to interpret pricing, usage, and billing data
* Commercial & Financial Acumen: Understanding of margins, cost drivers, pricing impacts, and commercial levers.
* Negotiation & Conflict Resolution: Expertise in handling negotiations and resolving client concerns.
* Communication Skills: Excellent verbal and written communication abilities.
* Problem Solving: Analytical approach to identifying and addressing client challenges.
* Attention to Detail: Precision in managing client accounts and operational processes
* Adaptability & Resilience: Ability to thrive in a dynamic and fast paced environment.
#J-18808-Ljbffr