Role Overview
We’re looking for an inspiring leader to be the driving force behind Kingston Lacy. The General Manager leads from the front, encouraging and empowering their team, and covers a wide range of operations. In this role, you’ll turn strategy into reality and build an inclusive culture where everyone can feel they belong – whether they work, volunteer, visit, or have never been. Reporting to the Assistant Director of Operations, you’ll be supported by national and regional specialists to deliver great visitor experiences and look after our places. You’ll have the autonomy to adapt our national strategy into local plans that respond to the local environment and context, and you’ll be part of a dynamic General Manager community committed to providing access to nature, beauty and history.
You’ll manage several departmental heads – garden, visitor experience, curatorship, nature conservation, facilities and the care of precious art and objects – and work with regional teams covering commercial operations, let estate and the Trust’s internal consultancy. You’ll encourage your team to succeed across all their areas, build funds to invest back into improvements and conservation work, and create the best all‑round experience for everyone who visits. You’ll manage risk and compliance, champion the conservation of nature, buildings and precious collections, and partner with local communities. As an expert generalist, you’ll hold high visitor and revenue targets, bringing financial, people and project experience. For a full picture of the role, see the attached role profile. The listed skills and experience are a guide, not a complete requirement.
Required Skills and Experience
* forward‑thinking in balancing the needs of heritage, nature and people
* experience in driving visitor growth, especially through outdoor experiences and creative programming
* proven success in delivering long‑term plans aligned to organisational goals and priorities
* experienced in leading varied operational teams
* confident in managing operational risk, understanding compliance and holding others accountable
* a skilled communicator who builds strong relationships within diverse teams, both internally and externally
* a leader for inclusion, who creates an inclusive culture
* understands how to manage budgets, generate income and deliver financial targets
* a strong understanding of community engagement, with experience working with local communities to broaden access and attract diverse audiences
Salary and Benefits
Salary: £55,000 – £60,000 dependent on experience.
* Substantial pension scheme (up to 10% of basic salary)
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme for eligible roles
* Perks at work discounts such as gym memberships, shopping and cinema discounts
* Holiday allowance up to 32 days (plus holiday purchase scheme, conditional on meeting criteria)
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
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