Join to apply for the Receptionist role at Champneys
1 day ago Be among the first 25 applicants
Join to apply for the Receptionist role at Champneys
Get AI-powered advice on this job and more exclusive features.
Champneys Mottram Hall
Contract: Full Time
Salary: Up to £12.21 per hour plus gratuities
Role Objective
To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always Demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation.
This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess.
We only have one opportunity to create a first impression, make sure it counts.
Some Responsibilities Include
* Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
* Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
* When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
* Monitor CCTV to ensure the safety of bathers in the pool and other areas.
* Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
* Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
* Where guest walks are in place, support / lead these where required.
* Close any open folios and settle classes on the system.
* Upsell additional services and items, manage columns to ensure yield management.
* Assist in the scheduling of Spa colleagues and services.
* Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
* Ensure full knowledge of residential, day packages and services.
* Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App technology for all our essential forms
* In house social media connecting our Champneys Family
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at any of our Hotels or Resorts
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our exceptional health clubs
* Merlin Entertainments Attraction
* Introduce a friend incentive
* Long Service celebrations
* Free parking
* Professional Uniform
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Champneys by 2x
Sign in to set job alerts for “Receptionist” roles.
Manchester, England, United Kingdom 5 days ago
Salford, England, United Kingdom 4 days ago
Salford, England, United Kingdom 1 week ago
Cheadle, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 6 days ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 1 week ago
Altrincham, England, United Kingdom 1 month ago
Ashton-Under-Lyne, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
Spa Receptionist - King Street Townhouse (Full Time)
Manchester, England, United Kingdom 1 week ago
Receptionist (Full Time) - Hale Country Club & Spa
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 3 days ago
Stockport, England, United Kingdom 1 hour ago
Manchester, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 day ago
Ashton-Under-Lyne, England, United Kingdom 1 hour ago
Manchester, England, United Kingdom 3 days ago
Ashton-Under-Lyne, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 3 weeks ago
Swinton, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 4 weeks ago
Manchester, England, United Kingdom 6 days ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Altrincham, England, United Kingdom 1 week ago
Northwich, England, United Kingdom 4 days ago
Macclesfield, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr