Document Services Operative - Business Services
Join to apply for the Document Services Operative - Business Services role at Canon EMEA
Overview
As a Document Service Operative, you will play a key role in providing an excellent service and meeting our customers’ requirements. You’ll be based at one of our client production facilities which will involve working as part of a team, and in accordance with established QA process standards and systems. You will be responsible for generating high volume, high quality digital material for our client, building effective relationships and resolving client queries speedily and efficiently, referring to the line manager as necessary.
Responsibilities
* Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents.
* Develop strong relationships and effective communication with both customers and staff.
* Complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents.
* Ensure scanning is carried out with 100% accuracy, and within customer SLAs. Undertake quality checking of documents to ensure complete accuracy and record any ‘near-misses’ or actual errors in accordance with site non-conformance reporting procedure.
* Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy. You operate methodically, with a keen eye for detail.
* Ensure quality control of documents entered into the document management system, including appropriate indexing and optimum resolution of scans.
* Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail.
* Help with the manoeuvring and archiving of documents by supporting the upkeep of various archive locations on site.
* Perform document retrievals which require a courier service between archive partners. Ability to drive the company van is advantageous.
* Ensure that the Team Leader is regularly informed of work progress and highlight issues or improvement opportunities.
* Maintain good housekeeping and a tidy environment. Comply with site Health and Safety regulations.
* Undertake any adhoc duties as requested by line management.
Qualifications
* IT Proficient – confident computer user with accurate keyboard & word processing skills. Strong working knowledge of MS Office, including Word. Experience maintaining company records in an electronic database is desirable.
* Experience operating document scanning and reprographics equipment is advantageous, though not essential; training will be provided. An inquisitive mind, willingness to learn, and a willingness to process different document types.
* Good written English and numeracy skills.
* High level of attention to detail and strong organizational skills.
* Good communication and customer service skills.
* Willingness to handle archive boxes up to 15 kg; manual handling training provided.
* Motivated and proactive with a flexible approach to meet customer commitments.
* A full/clean driving license and willingness to drive the company van is advantageous.
Compensation & Benefits
Salary: £24,102.00 per annum (Pro rata)
Location: Derby
Incentive (Bonus): £350 per annum (Pro rata)
* Pay – Competitive salaries benchmarked against similar roles and reviewed annually.
* Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
* Learning & Development – Resources and support for continuous learning.
* Work & Home Life Balance – Minimum 25 days holiday per year, holiday purchase, and flexible working policy.
* Diversity – A diverse and empowered workforce reflecting the communities we serve.
* Health & Wellbeing – Private healthcare, Employee Assistance Programme, Mental Health support, and gym discounts.
* Employee discount – Up to 38% off Canon store products.
* Other Benefits – Pension, Canon Awards, Discount cards, Cycle to Work, charity volunteer days.
Requirements & Compliance
* Due to site requirements, offers are subject to satisfactory completion of checks: Advanced DBS Check and Defence Business Services – SC Clearance.
Derby, England, United Kingdom
#J-18808-Ljbffr