FUSE is proud to partner with L’Occitane in sourcing exceptional talent for this exciting opportunity. As a trusted recruitment specialist, we connect passionate professionals with leading brands to help them thrive in their careers. This role offers the chance to join a globally recognized company and make a real impact in a dynamic retail environment.
Role Type
* Employment Type: Permanent - Full Time
* Workplace Type: Onsite
* Reporting To: Head of Region
Role Description
Day to Day
* Oversee and be responsible for the day-to-day operation of the Boutique.
* Ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives.
* Effectively delegate, prioritize, direct and supervise all boutique employees.
* Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
* Drive KPI’s and results to reach and exceed targets.
* Understand different market types and customers.
* Demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
* Full accountability for all aspects of stock management ensuring correct processing.
* Identify new and innovative ways to drive incremental sales.
* Embrace virtual social selling and look for opportunities to drive the business forward digitally.
* Lead by example and take overall responsibility for coaching and mentoring the team.
* Maintain staff turnover by recruiting the right people and delivering required training in line with company guidelines.
* Demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform).
* Coach & develop all team members to maximize their potential.
* Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
* Use our commercial reporting system (Tableau) to review performance and make commercial decisions to drive sales/KPI’s.
* Coordinate store schedule and manage team timekeeping, absence reporting, and payroll.
Future Focus
* Maintain excellent personal product knowledge to advise and recommend products, campaigns, and offers.
* Seek opportunities to support Brand through project work.
* Maintain good working relationships with Centre management/BID teams.
* Complete all online training to prioritize your development with L’Occitane.
* Provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
* Support in-Boutique and external customer events.
* Adhere to Company policies and procedures at all times.
Qualifications
* A love of retail, demonstrated by 3+ years of retail management experience.
* Clear communication skills – confident and effective in group situations.
* Achieving Results – drives financial objectives personally & within the team.
* Business and Competitor Awareness.
* Self-Motivation – proactively seeks ways to enhance own performance.
* Customer Focus – develops team to exceed customer expectations.
* Planning & Prioritising – able to prioritize tasks to achieve objectives.
* Problem Solving & Decision Making – confident in making decisions without input from Senior Management.
What We Offer You
* Discretionary Company Bonus scheme
* Flexible Bank Holidays
* Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
* Hybrid working for Office-based staff – 3 days in the office
* Work from Anywhere Policy – up to 4 weeks a year
* Half day leave for Birthday
* One day’s holiday for NewlyWeds
* Discount Scheme
* Product allocation
* Company benefits platform
* Cycle to work scheme through Reward Gateway
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