Front Office Administrative Officer
Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off Hours: 11:00am - 11:00pm
Pay Rate: £18.12 per hour + holiday pay
We are currently recruiting a Front Office Administrative Officer to join a fast-paced, high-profile government environment.
This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.
The Role
As a Front Office Administrative Officer, you will be the primary interface between drivers and the on-site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.
Key Responsibilities
1. Greeting and assisting drivers at the front office
2. Handling face-to-face queries relating to transport and border documentation
3. Checking in drivers and managing bookings using the PINC system
4. Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
5. Allocating inspection bays and updating systems accordingly
6. Clearing data and systems post-inspection
7. Liaising with on-site operations teams and wider stakeholders
8. Maintaining accurate records in a fast-moving operati...