Overview
Join to apply for the Motor Damage Management Team Leader role at Direct Line Group.
Location: Leeds - Hybrid (2 days a week in the office). Employment type: Full Time, Permanent.
What You’ll Be Doing
* Lead, coach, and inspire your team to reach their full potential through regular feedback and development conversations
* Use your technical expertise in motor claims handling and portfolio management to support and guide your team
* Communicate clearly and effectively to embed change and drive continuous improvement
* Monitor team performance using available data, taking quick action where needed to meet key metrics
* Champion a culture of ownership, getting things right first time for our people, customers, and shareholders
* Support talent development by actively recruiting, retaining, and succession planning for the right people
* Promote a positive, can-do culture through recognition, wellbeing check-ins, and motivational leadership
* Ensure compliance with internal and external policies, operating within our risk appetite and handling complaints with care
* Encourage knowledge sharing and problem-solving within the team to maintain high standards and consistent improvement
* Take ownership of your own development while supporting others to grow professionally
What You’ll Need
* Proven experience in motor claims handling, with a strong understanding of the end-to-end claims journey
* Solid portfolio management skills, including the ability to monitor, manage, and drive performance across a claims caseload
* Strong technical knowledge of motor insurance products, claims processes, and relevant regulations
* Experience in coaching and developing others, with a passion for helping people grow
* Strong analytical skills and ability to interpret data to drive performance and continuous improvement
Benefits
* 9% employer contributed pension
* Annual company bonus of up to 10%
* 50% off home, motor and pet insurance, plus Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
Details
* Seniorirty level: Mid-Senior level
* Employment type: Full-time
* Job function: Business Development and Sales
* Industries: Insurance
Hours
37.5 hours (Monday to Friday, 8am to 6pm)
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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