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The Service Engineer SE has an overall responsibility for:
* Hands on servicing installation and repair of various types of water treatment equipment
* Undertaking scheduled installation/service under contract and one-off planned service outside of contract
* Emergency call out activity occasionally outside normal working hours
* Repair of customer equipment
* Installation of new equipment
* Ensure compliance with all Health, Safety and Environmental Policies, and adhere to customer site rules and procedures (assuming the highest level compliance)
* Attention to proactive KPI's and personal safety plans
* Contribute diligently to Team Performance Plan (TPP)
* RAMS for all visits
* Be familiar with and comply with equipment service processes
* Identify service stakeholders and confirm technical and contractual scoping on site matches assigned work
* Undertake planned and unplanned service activity as allocated by Service co-ordination team
* Perform routine maintenance work including chemical sanitisation when required
* Able to work at weekends as/when required
* Willingness to be on call for out of hours emergency work (rota system)
* Work with projects team and BDM's to effectively and efficiently instigate visits and present and one company approach
* Deliver and install new equipment and water treatment systems. M&E
* Test and commission all work prior to leaving the work-site
* Explain and demonstrate correct use of equipment if necessary
* Ensure Customer sign-off of work prior to leaving site
* Report activity on Service Manager tablet thoroughly and promptly
* Promote Service contracts where necessary and report back new opportunities to line manager
* Maintain spare parts van stock and up to date records of parts held/used
* Maintain all tools in good condition
* Ensure correct tools and parts are used when required
* Ensure any and all assumptions, customer or other responsibilities & exclusions outside scope of service are clearly identified and communicated prior to work commencing and any recommendations outside of scope of service are clearly communicated in the service report
* Endeavour to provide value-added, differential advantage in service work focusing on:
o How we can decrease cost of operation
o Improve operating efficiency
o Minimise Environmental, Health and Safety issues
Requirements
* Post holder must hold a full UK Driving licence and must be able to travel and stay overnight as required, including occasional weekend working as and when required
* Previous experience of working within the Water Treatment Industry, along with servicing or installations experience
* 1 year relevant Equipment Service work experience desired in an appropriate Electro-mechanical environment, ideally in the water treatment sector
* Ability to handle stressful situations often alone on customer sites
* Excellent communication skills required
* Logical and well organized
* Require minimum supervision, often lone working
* Ability to carry out mechanical and electrical installation of water treatment plant
Benefits
* Competitive package
* Industry leading training and development opportunities
* Company vehicle and fuel card
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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