The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service., Deliver first and second line technical support to the users of IT equipment and services:
· Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
· Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.
· Delivery, testing and installation of IT hardware and software.
· Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register.
· Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.
· Assist with the update of Windows PCs across the trust
· Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.
· Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.
· Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment., Deliver first and second line technical support to the users of IT equipment and services:
· Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
· Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.
· Delivery, testing and installation of IT hardware and software.
· Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register.
· Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.
· Assist with the update of Windows PCs across the trust
· Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.
· Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.
· Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
+ Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
+ This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
+ Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
+ Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
The Trusts that make up One LSC are:
· Blackpool Teaching Hospitals NHS Foundation Trust
· East Lancashire Hospitals NHS Trust
· Lancashire and South Cumbria NHS Foundation Trust
· Lancashire Teaching Hospitals NHS Foundation Trust
· University Hospitals of Morecambe Bay NHS Foundation Trust
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