JOB DESCRIPTION
Job Title Deputy Shop Manager – Bawtry
Overall Job Description
To ensure the 'day to day' smooth running of the charity shop. To maximise shop sales, control direct shop expenses in line with annual budgetary provisions and to recruit and retain a motivated team of volunteers, whilst working within Branch and Society policy, and promoting the work of the RSPCA.
Main Duties and Responsibilities
· To maximise shop sales by achieving agreed targets through proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning/valuation. To manage any agreed stock collections.
· To promote Gift Aid within the shop to maximise income on donations.
· To achieve sales targets and control direct shop expenses through effective cost control of weekly expenses. To recognise and implement opportunities for additional income.
· To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of the Branch at all times.
· To be responsible for opening and closing the shop at the agreed times, and ensuring opening hours are strictly adhered to.
· To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards.
· To act as line manager to any assistants/volunteers and successfully delegate tasks to staff according to their strengths. To identify and address training needs of staff.
· To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a working knowledge of the Branch.
· To comply with all current legislation and Branch policy, including: Health and Safety, Trading Standards, Inland Revenue, VAT and Retail Law.
· To recruit, support and retain volunteers by providing the direction, training and motivation necessary to secure their competence and commitment. To encourage an active involvement in shop activities.
· To undertake shop fundraising activities to assist the Branch with income generation
· To complete all necessary administration to an agreed standard and deadlines that meets the requirements of the Trustees, charity law and trading legislation.
·To fulfil any other agreed duties that may at times be reasonably required.
· To assist the Branch Manager in the formulation of the shop annual plan and budget and implement accordingly.
· To educate the public and promote the good name of the Shop, Branch and Society in general through the effective use of campaigns material in the shop and social media
· To attend as requested: management meetings and development training courses.
* The post holder will undertake any other appropriate duties as requested by centre management which are within the capabilities of the post-holder, or for which training has been given.
Job Type: Part-time
Pay: £12.21-£12.50 per hour
Expected hours: 13 per week
Benefits:
* Company pension
* Employee discount
* Store discount
Education:
* GCSE or equivalent (required)
Experience:
* Retail sales: 1 year (required)
Work Location: In person