Customer Service Executive
Our family feel client are looking for an experienced Customer Service Executive to join their already busy, fun team to be the first point of contact for customers whilst managing their experience and their orders
Benefits Include:
* 25 % colleague discount
* 33 days annual leave (including bank holidays)
* Monday to Friday - 09:00 to 17:00 - no weekends & no bank holidays
* Contributory pension scheme
Responsibilities
* Liaise with customers by phone and email.
* Process orders via email or phone
* Check accuracy & update data in orders and customer accounts
* Liaise with internal departments to ensure orders are managed effectively
* Communicate important feedback from customers internally
* Update internal database
* Stay up to date with new products and features
* Maintain & build effective and long-lasting customer relations
Skills include:
1. Good telephone manner
2. Problem solving
3. Ability to multi-task, prioritise and work under pressure
4. Excellent organisational skills
5. Ability to problem solve
6. Attention to detail
7. A team player with high level of dedication
8. Hands on experience with CRM software and MS Office
9. Competent computer and key board skills
10. Competent in u...