Overview
Base pay range: This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Details
Location: Brighton
Contract Type: 6 month+
Start Date: ASAP
About the Role
We are seeking a motivated and customer-focused First Line Support Engineer to join our client’s IT Service Desk on a contract basis. You will be the first point of contact for all technical issues, providing excellent customer service and resolving incidents efficiently. This role is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering high-quality IT support.
Key Responsibilities
* Act as the first point of contact for IT queries via phone, email, and ticketing system.
* Diagnose and resolve basic hardware, software, and network issues.
* Log, track, and prioritise incidents in the service desk system, escalating where necessary.
* Provide support for Microsoft Windows, Office 365, and other common business applications.
* Deliver excellent customer service, ensuring timely updates and communication.
* Follow IT policies, procedures, and escalation processes.
Skills & Experience
* Previous experience in a First Line / Service Desk / IT Support role.
* Good knowledge of Windows OS, Office 365, Active Directory, and basic networking.
* Experience with ticketing/helpdesk systems (e.g., ServiceNow, Jira, Zendesk).
* Strong troubleshooting and problem-solving skills.
* Excellent verbal and written communication skills.
* Ability to work under pressure and manage multiple priorities.
Nice to Have
* ITIL awareness or certification.
* Experience supporting remote users and hybrid environments.
* Basic knowledge of cloud platforms (Azure, M365).
* Location: Hybrid (1-2 days on site)
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* Staffing and Recruiting and IT Services and IT Consulting
#J-18808-Ljbffr