Underwriting Implementation Manager
1. Lead the delivery of underwriting change within one of NFU Mutual’s most significant transformation programmes, balancing strategic oversight with hands-on problem-solving
2. Shape the future of the function by engaging senior stakeholders, preparing teams for change, and developing colleagues through effective line management
3. Benefit from a hybrid working environment with 80% homeworking and 20% office presence at one of our offices in Stratford-upon-Avon, Bristol, York, Glasgow or Belfast
About the role
We’re looking for an Underwriting Implementation Manager to join us while we go through a transformation programme, helping deliver one of NFU Mutual’s most significant change initiatives. Sitting within our Business Change & Readiness team, you’ll represent the business in the implementation of Underwriting deliverables, acting as a conduit between programme teams and Underwriting colleagues across Head Office and the Regions.
This role requires both strategic oversight and hands-on problem-solving. You’ll lead engagement with senior stakeholders, ensure Underwriting teams are ready for change, and help resolve live issues during system and process migrations. You’ll also line manage and develop team members within the function, shaping the future structure as the programme evolves.
Key Responsibilities
4. Drive engagement across Underwriting areas impacted by the programme, ensuring robust communication and stakeholder views are captured and addressed.
5. Partner with senior stakeholders to align programme deliverables with business expectations, securing buy-in for implementation decisions.
6. Anticipate and assess risks, issues and impacts across Underwriting, proposing and executing action plans to mitigate them.
7. Design, evidence and manage Critical Readiness Factors to support go-live decisions, in collaboration with governance leads.
8. Lead change management activity, ensuring colleagues understand expectations, are engaged in the process and can contribute to successful outcomes.
9. Support release planning and integration of change into BAU operations, ensuring continuity of service.
10. Review and approve training materials and user guides, ensuring colleagues are fully prepared for system and process changes.
11. Contribute to testing activity, helping ensure solutions are fit for purpose and deliver business objectives.
12. Provide leadership, coaching and development to direct reports, and oversee future team structure as the programme matures.
About you
We’re looking for an experienced change leader with strong Underwriting credibility, proven stakeholder management skills, and the ability to operate confidently in a complex programme environment. You’ll be equally comfortable engaging senior leaders as you are resolving day-to-day delivery issues, with a strong focus on problem-solving and outcomes.
Essential skills and experience:
13. Strong background in Underwriting processes and technical credibility within the function.
14. Demonstrable experience of stakeholder management within a strategic programme.
15. Proven track record of delivering business change in a complex environment.
16. Excellent communication and influencing skills, with the ability to articulate a future vision.
17. People management experience, ideally including line management in times of change.
Desirable skills:
18. ACII or other relevant industry qualification (or working towards).
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
19. Salary – In the range of £65,000 to £75,000 depending on skill set and experience
20. Annual bonus (up to 25% of salary)
21. Contributory pension scheme, up to 20%, including your 8% contribution
22. 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
23. A Family Friendly policy that helps you balance your work and family responsibilities
24. Private medical insurance + options to add family members
25. Access to savings at High Street brands, travel and supermarkets
26. £20 contribution to a monthly gym membership – subject to T&Cs
27. Health and wellbeing plan - cashback for dentist, opticians, physio and more
28. Employee Volunteering - volunteer in the community for one day each year
29. Unlimited access to Refer a Friend £500 bonus scheme
30. Life Assurance cover of 4 x salary
31. Employee discounts of 15% on a range of NFU Mutual insurance policies.
32. Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.