Assistant Team Medical Secretary - Paediatrics
We are looking to recruit a highly motivated and skilled Team Secretary to join our Paediatrics Admin Team, providing secretarial assistance across the whole team. The role will mainly support the Medical Secretaries in their day to day care of patients under specific named consultants within Paediatrics. You will also assist with the wider team including cover for Reception and Ward Clerks when needed.
The Paediatric Department is a very busy service, delivered by a close knit multi-disciplinary team, made up of a wider team of medical professionals and administrative support. The ability to work as part of a team is therefore a key aspect of the role. Ideal candidates will have previous relevant NHS experience in a secretarial or admin role. They will be able to demonstrate at interview a good understanding of how to manage the challenges that this role can bring, demonstrating excellent communication and interpersonal skills. It is essential that you have at least one year's typing experience and possess RSA/OCR level II or be able to provide proof of working towards this. You should have a good working knowledge of Microsoft Software packages including Word and Excel. Knowledge of medical terminology is desirable. It is essential that the post holder is well organised, has the ability to work calmly and effectively under pressure whilst being caring and compassionate.
Main duties of the job
The post holder will be expected to manage and prioritise their own work on a daily basis and to use their initiative and discretion to manage the competing priorities. They will however work under the supervision of the Admin Manager, as well as working closely with Paediatric Admin Team members who will provide advice and support. The successful candidate will frequently be expected to interact with a wide number of staff from across different services.
Job responsibilities
* Provide a high quality clinical typing service as delegated by the Admin Manager or Senior Medical Secretary, including clinic instructions/outcomes, update routine information in procedural documents etc.
* Action tasks arising from typing; including updating systems, outcome codes, internal referral, ITP & image transfer.
* Provide information to assist performance reporting and resolution of queries or complaints (e.g. PALS/InPhase) as required.
* Support Multi‑Disciplinary Team Meetings when necessary, as delegated by the Admin Manager. This may involve populating proformas, attending meetings, minutes and following up on actions from clinic.
* Contribute to ensuring the effective and efficient delivery of the clinical administration function, as delegated by the Admin Manager or Senior Medical Secretary.
* Assisting with the tracking of notes.
* Assist with handling telephone enquiries.
* Cover Children's outpatient Department Reception and provide cover for the ward clerks when necessary.
Qualifications
* GCSE or equivalent Grade C or above in English
* At least one year’s experience of typing formal letters (excluding data entry)
* Knowledge of Microsoft Office including Word and Excel - evidenced in work history
* Experience of working as an office administrator/secretary for at least one year
* NVQ Level 2 or above in business administration
* RSA 2 or 3 in Typing or Word Processing
* Audio typing as evidenced in work history
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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