Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration
Job Sector
BI / SaaS / Research / IT
Contract Type
Permanent
Location
London (2 days a week) + Working from Home
Up to £38k basic plus commission
Job Reference
Media IQ-CreatM1230
Do you have experience of working in the Customer Success team for a business intelligence platform?
Have you mentored or managed more junior team members?
Do you have an interest in the creative marketing industry?
If yes, please read on...
The Company
A leading global information, SaaS and events company with many different leading brands across numerous sectors including ecommerce, retail, finance, marketing and product design. They have an entrepreneurial, collaborative and highly rewarding environment where training and development remains central.
Their staff are lively, sociable and professional.
The Role of Head of Customer Success
As Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands.
The world-renowned brand you will be working on is respected worldside and delivers research, advisory, training and insights to help marketers use creativity to drive growth.
Your team will be responsible for onboarding new clients, updating them on new insights and research and ultimately ensuring that they gain the most amount of value out of their subscription/membership. You/your team won't be upselling or cross-selling new opportunities, but you will be helping the account management team to identify those opportunities through your client knowledge.
Requirements for this Head of Customer Success position
* 3+ years business intelligence experience
* Customer success experience
* Experience of mentoring or managing more junior staff
* Understanding of how a subscription cycle would work
* An interest in creative marketing
* Highly articulate, strong educational background and naturally outgoing personality
* Strong relationship builder
* Stable career history
If you think that you tick the above boxes, please get in touch and a consultant will contact you should you make the shortlist.
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