Job Title: Sales Assistant
Location: JD Sports, Unit G2, Newcastle, North Tyneside, United Kingdom
Req Number: 1237
Date: 25 April 2025
Company Overview:
Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, we continue to expand both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry.
Role Overview:
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. This role offers opportunities for career development within a dynamic and customer-focused organization.
Responsibilities:
1. Provide outstanding customer service by greeting customers warmly and understanding their needs.
2. Drive sales by utilizing in-store devices, promoting the full product range, and maximizing add-on sales.
3. Maintain visual standards through organized displays and clean, well-stocked shop floors.
4. Support store operations, assist in other departments as needed, and adhere to safety guidelines.
5. Accurately process sales transactions, including cash and card payments.
6. Upsell and cross-sell products to increase sales.
7. Manage stock levels and ensure shelves are appealing and replenished.
8. Address customer queries professionally and work collaboratively with team members to meet store targets.
Role Objectives and KPIs:
* Achieve or exceed monthly sales targets.
* Meet KPIs such as Units, Conversion rate, ATV, UPT, upselling, and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock on the shop floor is fully replenished.
Skills and Experience:
* Positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for personal growth and skill development.
* Strong interpersonal and communication skills.
* Flexibility to work various shifts, including weekends and holidays.
Employee Benefits:
* 25% discount on a wide range of products in-store and online.
* Exclusive deals and discounts through our benefits platform.
* Access to counselling services, digital health, and well-being advice.
* Health cash plans and internal development courses.
* Opportunities for apprenticeships and accredited qualifications.
* Discounted gym memberships at JD Gyms.
* Participation in colleague networks and volunteer initiatives.
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