Job Description
Customer Service Advisor - Inbound Contact Centre (Hybrid)Location: Ringwood (Hybrid working available after training)Salary: £12.30 per hour (standard hours) | £14.55 per hour (Out of Hours: 10pm-8am) - paid weekly, every FridayShifts: Rotating - 8:00am-4:30pm | 9:30am-6:00pm | 3:30pm-10:00pm | 10:00pm-8:00am (OOH)Contract: Full time, Temp to PermStart Date: 1st July 2025Join a Team That Delivers 100% Happiness!We're looking for enthusiastic and customer-focused individuals to join our vibrant Contact Centre team. If you're passionate about delivering exceptional service and love the idea of helping customers while working in a fun, fast-paced environment-this is the role for you!What You'll Be Doing: Handling inbound customer queries via phone, email, and other channels Processing new orders and providing outstanding customer service Using your sales skills to upsell and cross-sell a wide range of products Managing back-office tasks including email correspondence Ensuring one-call resolution by being fully trained across all service areas Collaborating with internal teams to resolve customer issues Maintaining accurate records and updating customer information Embracing our values of respect, equality, and world-class serviceWhat We're Looking For: Confident communicator with a professional telephone manner Strong written communication and attention to detail Natural rapport-builder with a proactive, caring attitude Comfortable using IT systems and CRM tools Reliable, punctual, and thrives in a target-driven environmentWhy Join Us? Hybrid working after training Fun, sociable team culture Free on-site parking 50% discount on More bus tickets Eye care vouchers & discounted gym membership Incentives, prizes, and recognition schemes Career development through apprenticeships and progression pathways* 'Recommend a Friend' bonus schemeTraining & Development:You'll receive full training and ongoing support, including a comprehensive induction covering systems, soft skills, and compliance. We're committed to your growth and offer opportunities to take on more responsibility-with salary increases to match.#CCNorthWestBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ