Catch 22 are currently working with a small-to-medium sized Facilities Management service provider that is building a strong reputation for delivering high-quality FM services across a diverse client base. Due to continued growth, they are now seeking an organised and commercially aware FM Commercial Coordinator to join their team.
As FM Commercial Coordinator, you will play a central role in supporting the day-to-day operations of the business. Acting as the bridge between the sales team and the operations team, for facilities-related queries, you will coordinate planned, preventive, and reactive maintenance & projects while ensuring commercial performance across quoted works.
This is a fast-paced, varied role suited to someone with experience in FM helpdesk operations, strong organisational skills, and a keen eye for cost control and service delivery.
Key Responsibilities
Operations
Act as the first point of contact for all facilities-related service requests (hard and soft FM)
Log, track, and manage jobs via CAFM/helpdesk systems
Prioritise and allocate work based on urgency and SLA requirements
Commercial Management
Prepare and issue quotes for planned and reactive works
Procure and build relationships with external contractors
Track costs, labour, and progress to ensure profitability of works
Raise and dispatch work orders to engineers and subcontractors
Monitor job progress through to completion and closure
Customer Service
Provide timely updates to clients and internal stakeholders
Manage queries, complaints, and escalations professionally
Maintain high levels of customer satisfaction
Coordination & Communication
Liaise with engineers, technicians, and external contractors
Coordinate maintenance activities and service delivery
Ensure all required resources and equipment are arranged
Reporting & Administration
Maintain accurate records of all service desk activity
Produce reports on KPIs, SLAs, response times, and performance
Support audits and compliance processes
Systems & Process Improvement
Ensure data accuracy within CAFM systems
Identify and implement process improvements
Support new system rollouts and operational procedures
About You
Experience within Facilities Management or a similar operations
Strong commercial awareness and experience with quoting works
Familiarity with CAFM/helpdesk systems
Excellent organisational and communication skills
Ability to manage multiple tasks in a fast-paced environment
What's on Offer
Competitive salary of £35,000 - £40,000
Hybrid working model with a Camden-based office
Opportunity to join a growing business with career progression potential
Supportive and collaborative team environment
If you're looking to take the next step in your FM career within a dynamic and expanding organisation, this could be a great opportunity to make a real impact