Overview
Norse Group have a fantastic opportunity for a Systems Analyst to join our Finance Team. This is a full-time, permanent role working 37 hours per week, Monday to Friday.
Job Description
Systems Analyst
Salary: £30,000 - £35,000
Location: Norwich
The role as Systems Analyst is critical in ensuring the effective administration, support and development of core systems across the Group. Working closely with the Group IT Team, Business Process Owners, Operational Managers and external system support partners to ensure issues are resolved promptly, identifying the root cause to reduce reoccurrence.
Responsibilities
* System expert with robust understanding of how business processes are being delivered within the system to offer an effective support service.
* Proactively identify recurring issues to understand whether these indicate a system issue or a potential training requirement.
* Day-to-day ownership of the support requests queue, ensuring prompt management, clear communication and efficient resolution where possible.
* Timely escalation and ongoing management of requests to internal or external support staff as required.
* Developing core system reporting, working alongside business process owners.
* Creation and maintenance of training documentation alongside business process owners.
* Supporting and coordinating system testing around upgrades and developments.
* Assisting in the delivery of system training.
* Gaining a full understanding of the Group Business Intelligence platform.
Our Successful Candidate
It is essential that you have a keen interest in developing a career within a systems-focused, finance role. We are also looking for you to demonstrate;
Our Offer
* Starting salary of £30,000 - £35,000
* 25 Days annual leave + bank holidays
* 8-week sickness pay scheme + Stat NEST Pension
* Professional training and development – With potential to attain professional qualifications
* Excellent career progression
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and/or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
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