Location: Southampton (Hybrid)
đź’· Salary: ÂŁ57,515 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time
Join the Maritime and Coastguard Agency in shaping the future of a world leading maritime nation. As Commercial Manager within UK Customer Maritime Services (UKCMS), you’ll champion the UK Maritime Offer, lead high value industry relationships, and promote the UK as a competitive, innovative flag state. Working with government and industry partners, you’ll drive growth, investment and international engagement. This pivotal role ensures UKCMS delivers a strategic, customer focused service that strengthens the long-term success and global influence of the UK maritime sector.
Key Responsibilities include, but are not limited to:
1. Service Leadership: Support the UK Shipping Concierge service, ensuring it operates as a strategic gateway for maritime businesses engaging with the UK Government.
2. Key Account Management: Manage the Key Account Management (KAM) function, ensuring strategic, high-quality relationships with key UK Flag customers, shipowners, operators, and maritime service providers.
3. Economic Development: Drive initiatives that support the growth of the UK maritime sector, including promotion of the UK Flag, Tonnage Tax regime, and wider UK maritime incentives.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
Essential licenses:
1. A valid passport for international travel
2. A full UK driving license
To be successful in this role you will need to have the following experience:
* Stakeholder Engagement – Ability to build and maintain strategic relationships with key stakeholders, including government departments, customers, and international partners.
* Communication & Influencing - Ability to explain complex issues, provide advice, and positions to a variety of audiences (across Government and Industry) in order to influence and effectively build consensus to achieve strategic objectives.
* Maritime Knowledge – An understanding of the maritime sector, including shipping regulations, economic incentives, and industry trends.
* Government – An understanding of the UK government policies related to maritime economic development and stakeholders’ relations.
đź“… Apply before 11:55 pm on Sunday 15th February 2026