An exciting opportunity has arisen for an experienced and compassionate TNBI Health Check Assistant (TNBI HCA)to join our innovative and multidisciplinary clinical team. Working as a part on TNBI team and alongside GPs, Advanced Clinical Practitioners, Pharmacists, Practice Nurses, Associate Practitioners, and fellow HCAs, you will play a key role in delivering high-quality, patient-centred primary care services across our three practice sites.
We are a busy and forward thinking practice serving a patient population of approximately 24,500 patients. We are committed to providing accessible, inclusive healthcare and are seeking an enthusiastic individual who shares our values and dedication to improving health outcomes for all members of our community.
Main duties of the job
As a TNBI Health Check Assistant, you will undertake a range of clinical duties including:
* Conducting TNBI (Transgender, Non-Binary andIntersex) Health Reviews, Annual Health Checks and Initial Health Checkappointments.
* Assisting the TNBI service team with associatedadministration, including but not limited to patient recalls, triaging of tasksand emails, producing GP letters and filling out referrals.
* Ensuring patient care within WellBN and NHSguidelines and protocol
* Support the clinical team with the management oflong term conditionsAct as a chaperone if and when required
* Taking samples within your skillset
* Administering vaccines and injections withinyour skill set
* Ensuring that clinical rooms are well stockedand clinical team have the equipment they need
* Maintain a level of infection control in linewith WellBN policy
* Keep own training and development up to date
* Ensure clinical waste management is undertakenwithin WellBN and NHS policies
* Carry out regular fridge checks
* Deliver opportunistic health promotion whenappropriate
* Continually assessand evaluate systems, recommending changes and improvements to the managementteam as appropriate.
About us
We will enable you to contribute to deliveringoutstanding customer service and exceptional patient care:
We will:
Provideyou with a safe and supportive environment within which do to your best inachieving the objectives we have agreed for WellBN.
Encourageyou to work collaboratively with your colleagues and the complementarytherapists in order to achieve our shared objectives including thecomplementary therapists
* Inspireyou to make a decision and do the right thing, accepting that making mistakesis normal and in fact guarantees progress through learning.
* Release your potential through on-going trainingand appraisal
Job responsibilities
The TNBI Health Check Assistant will support thedelivery of high-quality, person-centred care to Transgender, Non-Binary andIntersex (TNBI) patients, as well as contribute to the provision of annual andinitial health checks within the practice.
The post holder will work closely with themultidisciplinary team to provide clinical and administrative support, ensuringpatients receive safe, effective and compassionate care in line with WellBN andNHS policies, procedures and standards.
KeyResponsibilities
ClinicalDuties
* Conduct TNBI Health Reviews, Annual Health Checks and InitialHealth Check appointments.
* Undertake venepuncture and other clinical procedures within ownscope of practice and competency.
* Administer vaccinations and injections within training andcompetency levels.
* Take clinical observations including height, weight, blood pressureand pulse.
* Assist with the monitoring and management of patients withlong-term conditions.
* Collect clinical samples within own skill set.
* Act as a chaperone when required.
* Deliver opportunistic health promotion and preventative healthcareadvice to patients.
AdministrativeDuties
* Support the TNBI team with patient recalls, appointment preparationand follow-up activities.
* Triage incoming tasks and emails as appropriate.
* Produce GP correspondence and referral documentation.
* Maintain accurate and contemporaneous clinical records usingpractice systems.
* Support effective communication between patients and the widerclinical team.
PracticeSupport Duties
* Ensure clinical rooms are appropriately stocked and prepared.
* Maintain infection prevention and control standards in accordancewith practice and NHS policies.
* Manage clinical waste in line with organisational procedures.
* Carry out routine vaccine and medication fridge temperature checks.
* Contribute to service development by identifying and recommendingimprovements to systems and processes.
* Participate in mandatory training, supervision and continuingprofessional development activities.
Person Specification
Experience
* 6 months relevant experience working in a primary care environment in the last 2 years
* Experience of working with the general public
* Experience working with Transgender, Non-Binary and Intersex patients or comparable lived experience
* Experience of working in a healthcare setting
Qualifications
* Health care qualification or equivalent level
* Ear syringing certification.
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of patient record management systems: EMIS / SystmOne
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow clinical policy and procedure
* Competent in the use of Office and Outlook
* Competent in Document Management systems: Docman
* Competent in other portals: Open Exeter, Coordinate my Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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