A West Midlands-based market leader in sustainable service delivery is seeking a dynamic and visionary Managing Director to lead its continued growth and operational excellence across its national service network of over 100 field-based operatives. The business delivers award-winning solutions to major retailers, insurers, hospitality providers, and other commercial partners. The Opportunity As Managing Director, you will report directly to the Owner and lead a high-performing senior leadership team. Your role will be to shape and deliver strategic growth, build commercial partnerships, and uphold a culture centred on excellence, innovation, and sustainability. Key Responsibilities - Strategic Leadership: Define and execute growth strategies across existing and new markets, diversifying the business's service offering while championing its sustainability mission. - Commercial & Financial Performance: Drive profitability, manage P&L, oversee budgeting and forecasting, and develop new B2B and commercial partnerships. - Operational Excellence: Ensure high-quality service delivery across field operations, workshops, and customer support. Improve efficiencies via KPIs, process improvement, and digital solutions. - People & Culture: Inspire and empower a values-led leadership team across Operations, Finance, HR, and Sales & Marketing. Foster a culture of inclusion, integrity, and continuous improvement. - Governance & Stakeholder...