Overview
We are delighted and excited to offer this opportunity to join a vibrant dynamic and rapidly expanding tech business in the telecommunication billing sector. Due to recent sales success they have secured commitment from multiple Telecom/Mobile Resellers, VARs and Wholesalers to move all or elements of their Billing operations to this state-of-the-art platform. Therefore, we need a Billing Migration Specialist to join the team; working with customers to gain an understanding of their existing billing operations and then build mutually beneficial plans to transition data and services to the new platform.
Responsibilities
* Build a relationship with prospects and new customers to fully understand existing customer data, processes and operations
* Understand and capture customer migration / conversion requirements including data mapping, cleansing and de-duplication
* Work with stakeholders on their billing migration project including agreeing timelines, resources, milestones and testing for their new system implementation
* Pro-actively identify and address or escalate issues that can impact project deliveries
* Run Data Analysis and Billing workshops with stakeholders before, during and after migration
* Data manipulation and investigation, resolving and responding to queries from inside and outside the business
* Take the lead for data migration including parallel bill run activities in Test and Live environments
* Review and report data migration and parallel bill run results
* Assist customers in reviewing data migration and parallel bill run results
* Creation of hand over documentation and performing training to the customer and internal teams
* Provide primary billing support of new customers for an agreed period following go live
* Report against agreed KPIs for key stakeholders
* Provide ongoing operational input, guidance and support to clients.
Key Qualifications And Skills
* Experience in working in the telecoms industry with a good understanding of telecoms billing is essential
* Experience on one or more of these billing platforms would be beneficial: Abillity, Eclipse, EBillz, Clarity, Intelligent Billing, Affinity or Elevate
* Strong skills in Excel and knowledge of other Microsoft Applications
* Experience of databases and SQL is an advantage
* Good Project skills, Organised and have an eye for detail
* Excellent communication and inter-personal skills
* Stakeholder management
* Proactive focus on customer support and delivery
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