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Senior/Lead IT Support Analyst - Law Firm, Stoke-on-Trent
Client:
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
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EU work permit required:
Yes
Job Views: 4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.
Job Responsibilities
* This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems to ensure end-user productivity and efficiency.
* You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology issues.
* Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
* Coordinate desktop-support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
* Mentor and train other team members, sharing knowledge and best practices.
* Participate in and occasionally lead software pre-pilots, pilots, and roll-outs, including testing and documentation.
* Perform detailed problem analysis, document issues and resolutions related to software or network situations, and escalate issues to software and hardware engineers when necessary.
Skills Required
* 10+ years of IT Support experience, with 3+ years within a law firm.
* Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & network protocols.
This role offers hybrid working - 2 days WFH.
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