Role Overview
The primary responsibility of the Brokerage and Investigation department is to support the business in administering brokerage rates for Global Broking in Europe. The department comprises three key functions, all of which are closely linked. All team members will be trained to perform these functions: (i) documenting fee schedules, (ii) maintaining these fees in our systems, and (iii) investigating invoice queries.
This is a client-facing role involving direct interaction with clients regarding brokerage queries.
Role Responsibilities
Brokerage Management
* Provide central documentation for all brokerage rates.
* Ensure proper documentation and storage of brokerage rates, adhering to company standards for approval and governance.
* Respond to requests from clients, the business, Chief Pricing Officer, support departments, and auditors for fee schedules or venue rate cards.
* Notify relevant personnel and clients of new or amended agreements.
* Collaborate with relevant departments to automate brokerage rates or implement manual processes.
* Liaise with clients to follow up on queries and send relevant brokerage letters.
Brokerage Data Management
* Input brokerage fees into relevant systems for new or amended rates and discounts.
* Perform checks on inputted rates and regular audits on discounts and rates to ensure data accuracy.
* Suggest system enhancements and work towards centralising brokerage rates.
* Manage trade investigations raised by clients, liaising with departments to resolve issues.
* Perform brokerage checks requested by audits.
* Track and analyse transactions involving manual brokerage entry.
* Recommend improvements to systems and processes.
* Design and implement reconciliations and MI/KPIs to support business operations and controls.
* Document processes and align them across business lines and entities where possible.
* Take responsibility for the evolution and improvement of the function and processes.
Experience / Competences
* Excellent attention to detail, high organisational skills, and a proactive approach.
* Strong analytical and problem-solving skills.
* Ability to work effectively under pressure.
* Effective written and oral communication skills, adaptable to different audiences.
* Comfortable working in fast-paced environments.
* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
* Knowledge of financial markets.
* Previous experience in a similar organisation.
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