The successful candidate will be required to work 37.5 hours per week, working Monday : Friday, 6AM : 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance.
Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.
In this position, you will be expected to;
: Deliver initial street:based assessments to new rough sleepers and follow:up casework to existing rough sleepers
: Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers
: Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway
: Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population
: Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies
: Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support
: Work alongside the Team manager to lead on any crisis intervention work for complex cases
: Develop partnership working with a range of local and regional organisations
: Contribute to service development in line with local and government strategies, such as No Second Night Out
: Work with partners on outreach:focused initiatives such as local cold weather shelters and provisions, and annual street counts
: Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed
: Work alongside the Service Manager to monitor the services expenditure and oversee volunteer expenses and timesheets
Please note: this role involves lone working.
for this role, you must have;
: Experience of working with homeless clients
: Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector
: Knowledge of immigration and benefit entitlement issues, including both EEA and non:EEA clients
: An understanding of quality customer:focused service principles, and proven ability to empower service users
: Awareness of London:based and national agencies, rough sleeper initiatives, and single service offer approach
: Understanding of barriers faced by rough sleepers and available support services
: Understanding of planned support principles and working with vulnerable people
: The ability to work under pressure, and effective schedule management
: The ability to dynamically risk:assess situations
: The ability to use IT applications and produce reports
: The ability to work in a multiagency framework and coordinate the response of partner agencies
: Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping