Helpdesk Administrator – Glasgow Up to £28,000 Benefits Based in Glasgow – Office-Based Role The Role We’re recruiting a proactive and organised Helpdesk Advisor to join a busy Facilities Management helpdesk team in Glasgow. You’ll be the first point of contact for clients and engineers, ensuring all maintenance requests, reactive jobs, and PPMs are logged, scheduled, and completed efficiently. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys problem-solving and delivering excellent customer service. Responsibilities * Handle inbound calls and emails from clients and engineers. * Log reactive and planned maintenance jobs into the CAFM system. * Schedule engineers and coordinate subcontractors to meet SLAs. * Monitor job progress and update clients on completion status. * Assist with compliance documentation, reports, and general administration. * Work closely with operations and management to maintain service standards. What We’re Looking For * Experience in a helpdesk, scheduling, or FM administration role (preferred). * Strong communication and customer service skills. * Highly organised and able to prioritise tasks under pressure. * Confident using Microsoft Office and CAFM systems (Concept, Maximo, or similar). * Team player with a proactive attitude and good attention to detail. What’s On Offer * Salary up to £28,000 * Monday to Friday, office hours * Career progression within a growing FM company * Supportive and friendly working environment If you’re an experienced Helpdesk Advisor looking to take the next step in your FM career, we’d love to hear from you