Job Title: Third Party Intervention Handler/Manager
Job Type: Permanent, Full Time
We are a fast-growing business actively seeking a Third party intervention Manager.
Cavalry Claims Services (CCS) is an innovative and disruptive Third-Party Administrator (TPA). We provide a full end to end claims service for our insurer and MGA clients. Covering all aspects of claim management, understanding our clients’ policies and procedures alongside our continual inhouse training programmes and technological advances, ensure we are giving the right service to the customer and relevant stakeholders in an efficient, accurate and timely manner.
What you will be doing:
* Managing the MI and providing meaningful analysis to senior management.
* Assist making outbound calls with the aim of successfully capturing third parties, to achieve commercial goals.
* Mitigating the cost of your captures by establishing the needs of the third party
* Managing your own allocated diary and claim portfolio effectively and efficiently supporting other handlers when required.
* Supporting the follow up process in handling claims and mitigating the claims spend.
* Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
* Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
* Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
* Supporting and sharing best practice with the team.
Who you are:
* You truly care about the third-party claims journey.
* Previous Motor Claims Handling/FNOL or Third-Party Capture Claims Handling experience within a similar role.
* Ability to work on your own, self motivated and self starter.
* Tenacious and determined to make successful captures.
* You enjoy problem solving and creating innovative solutions to complex problems.
* Able to work in a professional and fast paced environment and are highly adaptable to change.
* Excellent communicator, selfless and willing to share learnings with your team.
Why Cavalry Claims Services?
If you are passionate about delivering outstanding customer service, building a career in insurance claims, and working with a company that values integrity and professionalism, Cavalry Claims Services Ltd is the place for you.
We offer a range of roles and working patterns to support work-life balance wherever possible.
Some additional benefits you will receive include:
Enhanced Annual Leave entitlement starting at 30 days (including bank holidays) increasing 1 day for every year completed within the business to a maximum 35 days.
* Competitive Salary and Bonus Incentive scheme.
* Annual Bonus (based on individual and business performance)
* Carry over of unused Annual holidays
* Company Pension Scheme
* A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive workplace where everyone feels valued and respected.
All appointments will be made on merit, following a fair and transparent recruitment process. We are happy to discuss reasonable adjustments to support candidates throughout the recruitment process and in the workplace.
If you are passionate about making a positive impact and meet the criteria outlined above, we encourage you to apply. We look forward to hearing from you.
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