Community Care Manager
Location: Whiteabbey, Northern Ireland
Company: Occupop
As a Community Care Manager, you will lead and support the care teams, manage on-call services, and drive business growth in our assigned area. You will play a key role in shaping exceptional care within the community, supporting both our service users and the incredible care teams who deliver life‑changing support every day.
Key Responsibilities
* Maintain a solid relationship with the coordinator to develop and grow the assigned area.
* Work towards business growth targets and KPIs.
* Accountable for the provision of on‑call telephone services in your area Monday to Sunday, ensuring effective management.
* Direct line management of the area‑specific care team, including management of weekly workload, annual leave, staff sickness, staff supervisions, spot checks, team meetings, staff appraisals, and disciplinaries.
* Follow internal company processes and procedures, liaising with the Finance and HR teams.
* Ensure regular communication on a team and individual basis.
* Manage the 12‑week induction of new starters for the designated area, including supervision and appraisals.
* Attend client reviews as required.
* Deal directly with Care Managers and Health Trusts as required.
* Onboard new clients and provide emergency care assistant cover as required.
* Report safeguarding or client issues to the direct Line Manager when required.
* Communicate and participate effectively with the Quality and Compliance team regarding NISCC and Incident Management.
* Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
* Accountable for the quality and maintenance of client care folders on a monthly basis, ensuring all details are up‑to‑date and of a high standard, and ensuring daily records are collected and filed monthly.
* Assist with the personal development of staff within the care team and ensure staff issues are dealt with satisfactorily in an efficient and confidential manner.
* Undertake any other reasonable duties as required.
Qualifications
* 3+ years' experience in domiciliary care.
* Full, valid UK driving licence and appropriate insurance for vehicle business purposes.
* Experience leading a team.
* Previous experience creating rota's.
* Strong initiative to improve the lives of service users.
* Creative problem‑solving skills and ability to overcome obstacles.
* Flexibility to work in the community to cover sickness if needed.
* Positive and engaging attitude.
* Ability to build great working relationships.
* Punctual and reliable.
* Committed to the health and social care career path.
* Excellent communication skills.
* Strong organisational and planning skills, able to manage workload independently.
Benefits
* Bonus: Up to £2000 a year KPI Bonus.
* Sign‑on Bonus: £200.
* Recognition & Rewards: Employee of the Month, Quarter, and Year awards.
* Refer a Friend: Earn £200 for successful referrals.
* Career Growth: Ongoing training and professional development opportunities.
* Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts.
Equal Opportunity
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.
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