Summary
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. With an opportunity to gain a recognised qualification, this could be the perfect opportunity for you.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Watlington is open, Monday to Friday 8:30am- 6:30pm, no weekend work, you will be working 37.5 hours a week across the working week.
38 hours a week
Start date
Thursday 8 January 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* To assist in the supply of prescribed items (taking in a prescription and issuing prescribed items)
* To print repeat medication requests
* Process On-Line requests for repeat prescriptions and process accordingly
* To deal with requests for repeat prescriptions which require re-authorising by a doctor
* To deal with front of house medication queries; liaising with relevant staff to obtain answers for patients
* To assist in stocking of shelves including shop
* To assist in ordering of medicine
* To price stock
* To liaise with the Pharmacist and Clinicians regarding stock to be kept in the shop
* To maintain the cash register and ensure daily balances are correct
Where you'll work
Rowan Close
Watlington
King's Lynn
PE33 0TU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STEADFAST TRAINING LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Training will take place every calendar month through a dedicated trainer via Steadfast Training, with all training taking place either at the workplace or through Teams
* At least 20% of your working hours will be spent training or studying
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Non judgemental
* Patience