Campus Accommodation and Hospitality Manager
Location: The Queen's Foundation for Ecumenical Theological Education, Somerset Road, Edgbaston, Birmingham
Salary: £32,298 pa
Job Type: Full-time, permanent
Closing date: Monday 17th November 2025
Interviews: Tuesday 25th November 2025
About us
The Queen's Foundation is one of the oldest theological colleges in England outside Oxford and Cambridge. The attractive campus is situated across two neighbouring sites in Edgbaston, Birmingham. Teaching takes place typically seven days a week and several evenings, for most of the calendar year. As well as teaching and conference facilities, the campus has residential accommodation for staff and students, dining facilities, and office accommodation.
About the role
Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment. The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community. This is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rota.
Key Responsibilities
* Manage the delivery of accommodation and hospitality operations: foster a welcoming and inclusive atmosphere, oversee day-to-day hospitality services, represent the staff team at forum meetings, maintain high standards of cleanliness, liaise with Facilities Manager for maintenance.
* Manage a team of hospitality staff: draw up duty rotas, provide ongoing support, training, and development, carry out line management responsibilities in line with HR policies.
* Manage the delivery of events and conferences: generate quotes, liaise with conference planners, support marketing, oversee hospitality team administration, oversee room bookings.
* Procurement: manage procurement for hospitality goods and services, monitor costs and implement efficiencies while maintaining quality.
* Work with colleagues across the Foundation in undertaking other tasks as operational need arises.
About you
Essential
* Experience in management, especially linked to accommodation and hospitality.
* Strong interpersonal and communication skills.
* Ability to lead and motivate a team.
* A positive and collaborative approach to problem‑solving.
* Organised, proactive, and able to manage multiple priorities.
* Commitment to Queen's core values within a broad ecumenical Christian context.
Desirable
* Understanding of a theological education / training for ministry environment.
* Familiarity with safeguarding principles; safeguarding training will be provided.
* Experience of working in a faith‑based educational setting.
Benefits
* Pension scheme with a generous employer contribution.
* 25 days, 8 Bank Holidays, plus closed days between Christmas and New Year.
* Free lunch in the dining room during termtime, while on shift.
* Free onsite parking.
* Cycle to Work scheme.
* Onsite residential accommodation at competitive rent may be available.
Additional Information
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates should include in cover letter:
* What interests you about the role.
* Relevant skills and experience.
* Your understanding of the organisation and the role.
* Any relevant qualifications held.
Candidates with experience of Accommodation Manager, Housing Manager, Hospitality Manager may also be considered for this role.
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