Role Title
Customer Service Advisor
Location
Watford. This is a hybrid role where you'll be onsite 3 days per week.
Summary
At Smith+Nephew, we believe in our products. We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited.
Our customer service team are on the front line dealing with our customers every day. As a Customer Service Advisor, you will be providing excellent customer service and support to internal and external customers, mostly Health Care Professionals.
We're looking for people who are comfortable prioritising, organising and processing enquiries, accurately and on time. There are targets to meet ensuring we measure and monitor our ability to deliver for our customers. As someone who regularly interacts with customers, a level of commercial awareness would be an advantage as you could find yourself promoting products, promotions and sometimes events during your interactions.
What's the ultimate goal? We want to make it easier for our customers to do business with us!
We're looking for previous customer service experience - this could be from a similar role in a call centre, from retail or from hospitality
Requirements
1. Educated to GCSE or NVQ level 2 standard, or equivalent
2. Skills: Communication, Teamwork, Attention to detail, Ownership, proactivity, organisational skills
3. SAP experience preferable
4. Proven experience in a fast paced, complex Customer Service environment. This could be from a call centre environment, retail or hospitality.
Applications:
If you share our passion for groundbreaking innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you!
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
What we are offering you
5. Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our on our website ()
6. Your Future: Company Car or Car Allowance,Generous bonus and pension Schemes, Save As You Earn share options.
7. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
8. Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
9. Flexibility: Hybrid Working Model (For most professional roles).
10. Training: Hands-On, Team-Customised, Mentorship.
11. Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.
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