Description
:
Our priority is to make sure we hire professionalCustomer ServiceRepresentative that cares about the safety of our drivers and the service provided to the community. This multi-faceted role combines administrative skills with creativity and cultural leadership. The ideal candidate will be responsible for managing day-to-day office operations, coordinating internal events, maintaining accurate data records, and serving as a culture ambassador to foster a positive and inclusive workplace environment.
As aCustomer ServiceRepresentative with us, your key responsibilities will include:
1. Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
2. Accepting payments from customers, researching customer billing inquiries and updating customer account information.
3. Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.
4. Accurately performdata entryand maintain organized digital records across operational platforms.
5. Review and audit AI-generated data to ensure accuracy, consistency, and compliance with internal standards.
6. Manage cash deposit processes, including preparation, reconciliation, and secure handling.
7. Support the Health & Safety Committee by coordinating events and meetings, tracking initiatives, and promoting safety awareness.
8. Plan and execute internal events that foster team engagement and reinforce a culture of safety and positivity.
9. Collaborate with cross-functional teams to ensure events align with company goals and values
10. Promote and uphold safety as the organization’s core value through daily practices and communications.
11. Generate, verify, and distribute operational reports using Trux and Ares systems.
12. Collaborate with department leaders to implement process improvements and support operational efficiency.
WHAT WE NEED FROM YOU:
13. Proven experience inoffice administration,event planning, or related roles
14. 2 years of experience inCustomer Serviceor relevant operations experience
15. Strong organizational andmultitaskingskills with attention to detail in a fast-paced setting.
16. Experience withMicrosoft Word, Excel, and Outlook.
17. Excellent verbal and writtencommunication skills.
18. Must be able to pass all pre-employment requirements
WHAT YOU’LL GET FROM US:
19. Competitive Wages: up to 55k annually
20. Retirement Plan with company match – let us help you save for your future.
21. Comprehensive Benefits – Medical, Dental, Vision.
22. Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.
23. Insurance Coverage – Life, Short-Term/Long-Term Disability.