Your new role
We are seeking a highly capable and strategic Human Resources & Payroll Manager to lead and develop a growing service organisation's HR & Payroll function. This HR management role offers the opportunity to shape operational excellence while contributing to broader business strategy.This is a hands-on leadership position,bining strategic oversight with active involvement in both HR and payroll operations. You will manage and support a small team, ensuring the delivery of a high-quality,pliant, and people-focused service. In the absence of the Head of HR, you will liaise directly with the Managing Director and Director of Operations, playing a key role in maintaining strong cross-functional relationships.Key Responsibilities:
1. Lead and manage the HR & Payroll team, providing guidance, support, and development
2. Oversee and participate in the processing of fortnightly payroll for approximately 650 employees.
3. Ensure payroll accuracy,pliance, and timely delivery, including cover for holidays/sickness
4. Drive continuous improvement in payroll and HR processes and systems
5. Manage HR administration including onboarding, leavers, DBS checks, right to work documentation, and absence management
6. Collaborate with Peninsula on HR matters such as probation reviews, disciplinary actions, welfare meetings, and flexible working requests (administration only)
7. Maintain and update employee records, timesheets, and staff portals
8. Respond to employee and management queries with professionalism and discretion.
9. Ensurepliance with employment law and internal policies
10. Support strategic HR initiatives and contribute to organisational development
11. Maintain strong, collaborative relationships with the Operations Department
What you'll need to succeed
12. Accredited HR qualification (CIPD Level 5 or above preferred)
13. Proven experience in full-cycle payroll processing and HR operations
14. Strong leadership and team management skills
15. Excellent attention to detail, accuracy, and organisational ability
16. High level of integrity, discretion, and emotional intelligence
17. Proficient in Microsoft Excel, Word, and Outlook
18. Confident decision-maker with a proactive, solutions-focused approach
19. Ability to work under pressure and adapt in a dynamic environment
20. Strongmunication and conflict resolution skills
What you'll get in return
21. Office-based role on the Purley Way (no remote working)
22. Hours: Monday – Friday, 9am – 5pm
23. Free on-site parking
24. Holiday entitlement: 25 days plus 8 bank holidays
25. Access to Employee Assistance Programme