Due to an increase in responsibilities and workload, we are looking to add an additional Process Assistant to work in the Printing and Output Team. This role will assist in the process of ID Cards, Output and Printing. You will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others. This is a full-time role, fully office based in Gosport. Working between the core hours of 7am to 6.30pm. What you will be doing: Process work in line with agreed procedures, business rules or scripts. This will include making calls, answering telephone, emails, queries, taking messages and processing transactions. Learn the procedures and understand parameters of producing a quality output. Use various machines to produce output of ID cards and of letters. Process work to the defined level of quality. Resolve queries, escalate where necessary and log if appropriate. To schedule and prioritise allocated work daily. Maintain and update information held on a data base or manually. Maintain records for audit purposes. What you will bring: The ability to work within a team or other structured environment. Articulate and able to maintain good relationships with colleagues and external clients. A high-quality customer service in a professional manner, creating trust and confidence. Assimilates and applies policies and procedures consistently. Accurate and timely delivery of tasks. There will be an element of physical activity involved in this role. Employment Type: Full-time, Permanent Location: Gosport Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,636 Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, paid volunteering days and carers leave, 4 x death in service life assurance, pension, and generous flexible benefits fund. Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.