Vacancy: Medical Receptionist (Crewe Clinic)
Your Baby Scan are recruiting for a receptionist to join the existing team at our busy Crewe scan centre. The ideal candidate would be able to deliver both first class customer service, giving customers a premium experience second-to-none, whilst upholding our highest standards of clinical cleanliness and effectively using the IT systems to provide the services that the customer is paying for. The ideal candidate would be compassionate towards our customers' concerns and able to make positive conversation with customers whilst they’re waiting, helping them to relax.
Job Specification
Duties of the role include:
* Meeting & greeting customers as they arrive at the scan centre
* Maintaining a very high level of customer care
* Delivering a relaxing, professional, and premium experience to customers
* Taking calls and entering bookings into our booking system
* Guiding customers through the consent form
* Ensuring refreshments are refilled regularly
* Keeping the reception, corridors, kitchen area, and toilet clean
* Printing images for customers in various formats
* Filing consent forms
* Producing copies of reports when anomalies are found
* Providing support and direction to patients when needed according to our clinical pathways
* Processing payments by card, cash or discount voucher
Working Hours
The role will be for 16 hours per week. The suitable candidate will be an employee of Your Baby Scan Ltd and paid via PAYE subject to Income Tax and NI, at or above national living wage.
The role is being offered as a permanent position for the following hours:
* Saturday: 9.30am - 6.30pm
* Sunday: 9.30am - 6.30pm
An opportunity to cover colleagues on annual leave or sick leave will be offered, but there is no obligation to cover these. Full training with certificates of completion will be given to the successful candidate.
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