Senior Income Officer
Job Reference: 009282 • Function: Housing and Neighbourhoods
Salary: £46,142 to £49,282 pa (pro rata for hours worked)
Contract: Full Time, Fixed Term (12 months)
Hours: 37 per week
Location: Stevenage – Hybrid (onsite & remote)
About the role
It is an exciting opportunity to join Stevenage Borough Council’s Income Services Team. We are looking for a proactive and motivated Senior Income Officer to lead our Rent Income Management and recovery team and drive excellent rent income performance for Council.
In this key leadership role, you will manage and develop a team of Income Officers, oversee day‑to‑day income collection and arrears management, and ensure residents receive high‑quality support to sustain their tenancies. You’ll work closely with internal teams, partners and external agencies to maximise income, improve processes and deliver a professional, customer‑focused service.
What you’ll do
* Lead, coach and support a team to achieve income and performance targets.
* Oversee rent collection, arrears management and related financial processes.
* Provide expert support on complex cases and welfare reform impacts.
* Build strong partnerships with internal teams, DWP, Housing Benefit and support agencies.
* Drive continuous service improvement and ensure compliance with legislation and best practice.
About you
* Leadership experience with strong working knowledge of housing or income management and related practices.
* Ability to interpret legislation and translate it into clear, understandable guidelines.
* Excellent communication skills with a passion for achieving great customer outcomes.
* Confidence in analysing data, managing performance and supporting vulnerable residents.
* Capability of contributing to innovative and creative policies, strategies and processes.
* A degree or an equivalent qualification (e.g., CIH), or substantial experience in leading a customer‑centred service.
Our benefits
* Pension scheme: career average pension, lump sum and pension for dependants.
* Flexible working available on request, subject to operational requirements.
* Part‑time and job‑share opportunities – all our full‑time vacancies are open to job‑share unless otherwise stated.
* A variety of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
* 25 days holiday rising to 31 days (depending on Local Government service).
* Extensive learning and development opportunities.
* Employee Assistance Programme – 24/7 confidential advice and support.
* Season ticket loans and discounts for public transport.
* Cycle‑to‑Work scheme.
* Stevenage Credit Union – secure savings, free life insurance and access to cheap loans.
* Employee discounts via monthly paid membership of the Civil Service Sports Council (CSSC).
* Discounted Health and Fitness membership.
* Trade Unions – all employees have the opportunity to join on a small fee.
How to apply
For an informal discussion about this role please contact Elizabeth Ddamulira, Income Services Manager – Email: (email not provided in original; omitted).
Closing date for receipt of applications: 5 January 2026.
Interviews will be held week commencing 19 January 2026.
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. SBC shall take all reasonable steps to employ staff who are safe to work with these groups. For posts with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.
Stevenage Borough Council is committed to Equal Opportunities for All.
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