Starting Salary: £13.90 per hour.
Overview
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. You will promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting.
What you’ll do
We’re looking for someone who can exceed customers’ expectations, build effective relationships, and create a warm environment that customers love. This role primarily involves hosting customers in shop, cross-selling our retail and online products and services, clearly communicating answers to customer queries, and informing customers about the latest promotions.
Responsibilities
* Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere
* Assuming responsibility for all operations in the absence of the Shop Manager, ensuring smooth shop functioning
* Adapting to different situations while remaining customer-focused
What we offer
* Competitive salary including pay increases
* Performance bonuses and promotional rewards
* Annual and quarterly rewards
* Flexible work patterns
* Family leave (adoptive, parental, and wedding leave)
* Company Sharesave Scheme (discount on Flutter shares)
* Life cover and company pension scheme
* Company sick pay
* Birthday leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial wellbeing platform – NUDGE
* Company social events
* Groupon discount scheme and eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our values and how we do things at Paddy Power.
Inclusive recruitment
We’re working to be an inclusive employer, and we encourage people from all backgrounds to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know and we’ll explore accommodations.
Seniority
Entry level
Employment type
Part-time
Industry
Entertainment Providers
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