Overview
Join to apply for the IT Administrator - 2nd Line Support role at Geoquip Marine. Welcome to Geoquip Marine, we are global leaders in offshore geotechnical engineering, providing innovative and reliable solutions to the offshore energy, renewables, and infrastructure sectors. With a fleet of state-of-the-art vessels and advanced geotechnical technology, we specialise in seabed investigation, data analysis, and engineering expertise that enable safe and efficient offshore operations worldwide.
Our growing IT team is looking to hire an additional IT Administrator in our central Bristol office on Wine Street. The successful candidate will provide front line support to staff on all company-supported applications through the ticketing system, phone or email, manage requests and incidents through to resolution, and act as a trusted advisor for all staff. You will also advise on policy and procedures concerning the security of the Company’s IT systems and users’ applications and conduct on IT matters and use of applications, continually aiming to improve the support and reporting processes of IT Service Delivery through trend analysis, root cause analysis, performance metrics and industry best practices.
Responsibilities
* Provide IT Support and Service Delivery as part of the IT Department and Service Desk.
* Troubleshoot computer problems in line with predefined Company Service Level Agreements and Key Performance Indicators.
* Assist the IT Manager in delivering complex IT Projects.
* Advise staff on appropriate actions, processes, procedures and policies.
* Serve as liaison between staff and the IT management department to resolve issues.
* Work one-on-one with staff on application projects.
* Take ownership of user problems and be proactive when dealing with user issues.
* Provide recommendations and advice on company application purchases.
* Provide recommendations on Company IT system security.
* Assist in the development of IT related policies and procedures concerning IT applications use, security, and systems.
* Document resolutions for future reference.
* Perform hardware and software installations, including Cloud applications.
* Manage IT assets.
* Ensure quality of service to internal and external clients and assist in reporting and the development of reporting capabilities.
* Any other duties deemed necessary, within the scope of the incumbent’s competence and function.
Qualifications
* Excellent communication and teamwork skills
* Experienced with MS Intune/Autopilot/Active Directory - Essential
* Proven 2nd line support in SMEs with around 500 employees; relevant experience in operations-type environments (e.g., marine, logistics, warehousing) would be beneficial
* IT Helpdesk Service Delivery and Ticket Management
* A broad understanding of Enterprise Windows Domains, Server architecture, Virtualisation, SANs, NAS, Backups, Azure, Email, Networking and Office 365, Active Directory and Azure Entra ID Administration including Intune and Group Policy Management
* Advanced knowledge of company supported applications.
* Ability to learn and support new applications.
* Interpersonal skills and the ability to train/document our processes when working with staff.
* Windows operating systems (Desktop and Server components)
* Documentation, Process Mapping and Training Guide writing
Benefits
* Opportunity for career growth – Gain valuable experience in a growing sector with career development opportunities.
* Be part of an innovative and growing company making an impact in offshore geotechnical solutions.
* Competitive salary and benefits.
* Private Healthcare with Eye Care & Dental, Income Protection, Life Assurance
* Salary Sacrifice - Cycle to Work Scheme
* Join our People and Culture team for fun employee events
Company and Location
Headquartered in St Gallen, Switzerland, Geoquip Marine also has a modern office and a state-of-the-art onshore laboratory in the heart of Bristol, UK. Our offshore teams operate around the world, including Taiwan, the East Coast of the United States and regions across Europe.
Join our international team of passionate professionals and take the next chapter in your career with an international offshore company.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
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