IT Support Technician (First Line Support)NorwichUp to £25,000 per annum37.5 hours per week, Monday to Friday
Are you a tech-savvy problem solver with a passion for helping others? We're looking for an enthusiastic IT Support Technician to join our dynamic team in Norwich. If you have a "can do" attitude and enjoy tackling technical challenges, this could be the perfect role for you!REED Technology are working with a client who require an IT Support Technician, you'll be the first point of contact for end-users, providing top-notch technical support via phone, email, and in-person. You'll troubleshoot hardware, software, and network issues, ensuring our IT systems run smoothly. Your responsibilities will include:
* Resolving technical issues and providing excellent customer service.
* Installing, configuring, and maintaining computer systems and peripherals.
* Performing regular system maintenance and updates.
* Assisting with the setup and deployment of new equipment.
* Keeping accurate records of support requests and resolutions.
* Collaborating with the IT team to solve complex problems.
* Ensuring compliance with IT policies and procedures.
To succeed in this role, you should have:
1. Experience troubleshooting software in a Windows desktop environment.
2. The ability to diagnose and resolve IT hardware i...