We’re looking for a friendly, confident and customer-focused Front of House Officer to welcome visitors to Killhope and help deliver an exceptional experience across this unique rural industrial heritage site. WHAT IS INVOLVED? This varied role involves working both outdoors and in the atmospheric underground historic mine, you will be greeting visitors, supporting school groups and learning activities, sharing the site’s lead-mining history, and helping ensure every visit is safe, engaging and memorable. You will assist with tours, events, building and safety checks, ticketing, retail, café, enquiries and exhibition invigilation, while working closely with colleagues, volunteers and visiting groups to maintain excellent customer service. If you enjoy working with people of all ages, thrive in an active outdoor environment and want to help bring a remarkable heritage site to life, we’d love you to join our team. Front of House Officer roles are all on a 2 week rota for 30 weeks of the year, this includes when we are open to the public and time for set up/close down pre and post season. We encourage you to contact Maria McArdle via email at Maria.McArdle@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? You will hold a NVQ Level 2, or equivalent, in a relevant area Please refer to the attached Person Specification for the full criteria. INTERVIEWS It is expected interviews will be held week commencing 6th April 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161