Annual wage £12,000.00 Working week Monday - Friday, 09:00 - 17:00. May include some Saturdays. Breaks to be confirmed. Total hours per week: 40.0 Expected duration 15 Months Possible start date 01 May 2024 Date posted 24 Jan 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000225178 Positions 2 available What you will do in your working day An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including: Safe storage of parts Handling, storing, and receiving stock Processing payments Following company procedures Identifying, sourcing, and ordering parts Monitoring and solving customer problems/enquiries and processing customer orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service. The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course An Apprentice’s training includes: Industry recognised Level 2 Customer Service Practitioner Standard qualification Functional Skills in maths and English (if required) What to expect at the end of your apprenticeship A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in Functional Skills maths and English if not already achieved Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills Qualifications GCSE or equivalent Math's & English (Grade C or Level 4) Desired