Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
* Lead outstanding teams by setting high standards, providing guidance, and developing in order to achieve consistently high levels of service
* Create and seek opportunities to learn and to develop others to drive the performance of the divisional area and the hotel
* Understand our markets, competitors, and business and operational model
* Ensure the divisional area consistently delivers service standards
* Use financial and other management principles to deliver business results
* Take ownership and responsibility for the results of the divisional area
* Align with the hotel strategy and set goals for departments within the divisional area
* Maintain close contact with the Executive Head Chef and Food and Beverage Controller to monitor trends and quality in food products, ensuring at all times the high standards associated with The Balmoral Hotel are maintained
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
* High personal and professional standards
* Excellent communication skills with colleagues, guests, and the management team
* Thorough practical knowledge of the departments within the divisional area, individual roles, and responsibilities
* Confidence to lead, encourage, motivate, and manage the departments to exceed expectations
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
* Discounted rates across our collection of iconic hotels
* Discounted food & beverage experiences
* Discounted spa treatment and products
* Extensive learning and development opportunities
* Meals on duty, laundry of uniforms
* Social activities and events
* Recognition & reward programs
* Annual awards
* Employee Assistance Programme
* Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
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