Service Manager – Quality Assurance and Improvement Team
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Are you a dynamic and experienced leader passionate about making a difference in the lives of children and young people? The London Borough of Hackney is seeking a highly motivated and skilled Service Manager to lead our Quality Assurance and Improvement Service.
Hackney’s Children and Education Directorate offers visionary leadership, a culture of continuous learning and a climate for innovation. We are committed to improving outcomes for our children and families, recognising the impact of discrimination and disadvantage that many of our families experience.
Person specification
In the pivotal role as a Service Manager, you will take a major role in delivering, developing, and monitoring our Service Improvement work, Proud to Be commitments, Quality Assurance Framework, Workforce Development strategy and complaints/feedback programme – taking a systemic, trauma‑informed, and anti‑racist approach to all of your work. Using your leadership expertise to shape our services, you will have considerable management experience, strong knowledge of research, evidence‑based approaches, legislation and guidance, and a sound grasp of finances and budget management. Dynamic, innovative, committed, and passionate, you’ll bring a comprehensive knowledge and skill base to the challenge of supporting work with vulnerable children and families. Your strong leadership skills will enable you to mobilise the abilities of professionals and colleagues, both in Children and Families Service, in partner agencies, and in other areas of the council, ensuring the very best outcomes for children in Hackney.
As part of our journey to be anti‑racist we want our workforce to represent the community we serve and embrace diverse talent and we strongly encourage applications from Black and Global Majority Ethnic backgrounds.
Key Responsibilities
* Provide effective leadership and management of people and resources within the designated service area.
* Collaborate effectively with senior management, partners, external agencies, and government bodies.
* Ensure operational management of the Quality Assurance and Improvement Service, maintaining the highest professional standards, embedding our Systemic, Trauma Informed and Anti‑Racist practice model and meeting statutory requirements.
* Implement the Workforce strategy, including overseeing and planning continued professional development for the workforce.
* Ensure effective implementation and use of Quality Assurance processes across the organisation.
* Prepare and support the organisation for external reviews and policy changes, such as, but not limited to, Ofsted inspections and Families First reforms.
Role Requirements
* Social Work Professional qualification at degree level or above.
* Significant leadership experience.
* Ability to role model and embed systemic, trauma‑informed, and anti‑racist practice.
* Excellent track record of multi‑agency partnership working.
* Experience of contributing to strategic workforce development.
* Solid understanding of quality assurance approaches and systems to achieve best practice.
* Knowledge and experience of complaints and feedback processes.
* Knowledge and understanding of the impact of trauma and systemic racism, and anti‑racist practice.
Special Requirements
A satisfactory Enhanced Disclosure and Barring Service (DBS) check is required.
You must be able and willing to provide senior management telephone cover during evenings and weekends on a rota basis (approx 3 weeks across the year).
Closing date for applications
23 November 2025 (22:59)
Interview date
12 December 2025
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