We're looking for a dynamic IT Operations Manager to lead a diverse team and optimise data operations across key services. This is for an initial 6 month contract with hybrid working of 2 days in the office.
Key Responsibilities:
1. Manage a team of 4, including 2 junior members and 2 seasoned professionals, fostering a collaborative environment, and driving performance.
2. Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centres, retail operations, and more.
3. Conduct trend and data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
4. Expertise in creating comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.
What We're Looking For:
5. Proven experience in managing diverse teams and driving performance to achieve business outcomes.
6. Experience of working within a telecoms environment
7. Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment
8. Strong analytical skills with the ability to explain complex data in simple terms; your "data story" should resonate with both leadership and non-tech stakeholders.
9. Familiarity with reporting tools and Scripting languages such as Helix, Splunk, and Dynatrace.
10. Accomplished report writing capability
Project People is acting as an Employment Business in relation to this vacancy.