Role: Team Leader
Salary: £29,000 - £33,250
Newcastle Upon Tyne
My client is a fast-paced contact centre based in Newcastle Upon Tyne. With their team-focused culture and commitment to delivering excellence, this is an exciting opportunity for a Team Leader ready to make a real impact and lead by example with integrity and consistency.
The Role
Deliver a service in line with contractual KPIs and RTT, implementing solutions timely to mitigate any risk to delivering service.
Identify and address operational performance issues pro-actively.
Provide performance updates and reports where required in line with business requirements.
Manage, coach, develop and appraise team members, building a succession pipeline.
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