Alumni Relations Officer – GBS
Department: Graduate Employment and Entrepreneurship
Location: Role can be based in London (West and East London), Birmingham, Manchester, and Leeds campuses (On‑site)
Type of Contract: Permanent
Working Pattern: Full Time – 40 hrs per week
Salary: £29,000 per annum
GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The Employability and Entrepreneurship Department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one‑to‑one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job‑seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications – including tools like ChatGPT.
The role: The Alumni Relations Officer will develop and maintain the relationship between GBS and our growing number of alumni. Your key task is to build up our Alumni programme and manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be achieved through communication with the alumni community via newsletters, events, online events, in‑person events, and other resources.
Where alumni have not secured graduate‑level progression, you will signpost them to the Careers Consultants for support. You will work closely with the Marketing Department in creating and distributing communications for our alumni, and help build a community of external stakeholders to support alumni, including local employers, public bodies and third‑sector organisations.
We are unable to offer sponsorship for this position.
* Communicate with alumni and external stakeholder communities
* Populate and maintain the alumni database
* Work with marketing to distribute an alumni magazine/newsletter
* Provide content for the alumni publication
* Arrange networking events, reunions and other events, both in person and online, for alumni members and external stakeholders
* Encourage engagement from alumni and external stakeholders to support extra‑curricular events, GBS development and promotion, and volunteering and placement opportunities
* Promote the alumni community to current students and external stakeholders
* Contribute to strategic planning for the direction of the alumni office
* Help maintain the alumni website, Careers and Placement platform, and online community
* Source discounts, benefits and services for alumni members and raise awareness of those
* Communicate with local businesses and organisations to arrange benefits packages for alumni members
* Keep alumni informed about the Graduate Outcomes Survey and ensure that they feel prepared for it
* Track the employment status of alumni and refer them to the Careers team if they have not achieved graduate‑level outcomes in the period up to the Graduate Outcomes Survey
* Promote any notable alumni success stories
* Undertake any other duties as may reasonably be required, including administrative and evaluation duties appropriate to the role
Essential Requirements
* Hold Further or Higher Education level qualifications
* Achieved a minimum of GCSEs grade C or above in Maths and English (or equivalent)
* Good project management skills, with the ability to work to deadlines and prioritise workloads
* Highly developed interpersonal and communication skills, and the ability to influence, collaborate and interact effectively with a range of stakeholders
* Understanding of and passion for higher education and for working with a diverse student body, especially mature students from a widening participation background
* Flexibility with time and travel, including occasional work outside of regular hours over weekends and evenings, and travel to our various campuses
* Good IT skills working on all Microsoft packages
Desirable
* Qualified to degree level
* Professional qualifications in administration and marketing are desirable
* Experience of university administration or marketing duties
* Willingness to work occasional weekends and evenings, and to travel to our various campuses
* Experience of working with a customer relationship management (CRM) system
What We Offer
* 25 days annual leave, plus 8 public holidays
* 1‑day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Perks@Work discounts platform, wellbeing centre and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. — Ebony Bates (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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