Role: Student Loan Finance Assistant
Location: Milton Keynes
Working Pattern: 5 days per week in the office
Job overview:
We are seeking a Student Loan Finance Assistant to deliver excellent customer service to our students while supporting a small team with the efficient administration and resolution of queries related to Student Loans, both UK and Overseas. This operational role differs from typical credit control functions.
* NVQ 4 or equivalent including English and Maths
* Medium-advanced experience in Excel
* Higher Education experience or Customer Service/Sales Ledger/Credit Control experience
* Proactive attitude, willingness to learn, and problem-solving skills
* Excellent communication skills and ability to manage stakeholders at all levels
* Knowledge of Student Finance England and prior student loan/finance experience
Responsibilities:
* Manage and reconcile payments from UK and international loan providers, ensuring accurate disbursements to student accounts
* Advise students on financial support options, including loans, FEAs, bursaries, and scholarships
* Maintain accurate student financial records and process adjustments in coordination with external agencies such as Student Finance England, SAAS, Sallie Mae, Stepex, FAFSA, and Veterans Affairs
* Collaborate with internal stakeholders to ensure regulatory compliance and accurate billing/crediting
* Provide excellent customer service to enhance the student experience
* Utilise communication, organisational, and analytical skills to manage complex data and resolve financial queries
Additional Benefits:
* Hybrid working: flexible arrangement with three days in the office
* 30 days annual leave plus public holidays and university closure days
* Membership in the Local Government Pension Scheme
* Opportunities for professional development and career progression
* Supportive and innovative team culture
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