Care Coordinator – Beccles Branch
Full-time | Monday–Friday
Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.
What You’ll Do
Coordinate rotas and allocate care/support staff to ensure continuity of care
Be the central contact for customers, families, and professionals
Support new referrals, care planning and customer communications
Maintain accurate records and use electronic monitoring systems
Line manage care/support workers and support with queries
Monitor service delivery, resolve issues and escalate where needed
Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)
What We’re Looking For:
Strong communication and tele skills
Good IT and administrative abilities
Customer service experience (1 year+)
Experience in the care sector
Ability to prioritise, multitask and stay calm under pressure
Desirable: Experience managing people or working in a regulated care setting.
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