Care Coordinator – Beccles Branch
Full-time | Monday–Friday
Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.
What You’ll Do
* Coordinate rotas and allocate care/support staff to ensure continuity of care
* Be the central contact for customers, families, and professionals
* Support new referrals, care planning and customer communications
* Maintain accurate records and use electronic monitoring systems
* Line manage care/support workers and support with queries
* Monitor service delivery, resolve issues and escalate where needed
* Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)
What We’re Looking For:
* Strong communication and telephone skills
* Good IT and administrative abilities
* Customer service experience (1 year+)
* Experience in the care sector
* Ability to prioritise, multitask and stay calm under pressure
Desirable: Experience managing people or working in a regulated care setting.
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